Table Of Content
To share any questions or concerns with our guest experience team after your cruise, please click below. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I regret to say that my experience with this cruise line was deeply disappointing. The crew's attitude was consistently poor, with minimal effort to provide satisfactory service. Most facilities, including the bar and common areas, were inexplicably closed for the majority of the voyage.
Pre-cruise Guest Services
By writing a formal complaint letter, you are providing a clear and documented account of your concerns, indicating your commitment to resolving the issue. Keep in mind that it may take some time for Norwegian Cruise Line to review and address your complaint. In the next step, we will discuss how to document your complaint to support your case further. Remember to keep a record of all your communications with Norwegian Cruise Line, including dates, times, and a summary of the conversations or correspondences. This documentation will serve as valuable evidence if you need to escalate your complaint or seek assistance from external consumer protection organizations. To share any questions or concerns with our guest relations team before your cruise, please click below.
Norwegian Cruise Line Customer Service: Phone, Email, Contacts
Stranded cruise passengers in Africa race to rejoin their ship - CNN
Stranded cruise passengers in Africa race to rejoin their ship.
Posted: Tue, 02 Apr 2024 07:00:00 GMT [source]
In the next step, we will discuss how to follow up on your complaint to ensure that it receives the necessary attention from Norwegian Cruise Line. The Norwegian Cruise Line Gift Voucher is the perfect way to give the gift of cruising to friends and loved ones. Purchase one today, and invite someone special to cruise. Call us at the numbers below to speak with our customer care. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews.
Guest Relations - After your cruise
Our award-winning ships are designed for you to enjoy as you choose while cruising to the most beautiful destinations around the world. No matter where your dream vacation takes you, feel free to cruise your way. It’s important to be organized and thorough when gathering information. Having all the necessary details prepared in advance will make the complaint process smoother and increase the chances of a successful resolution. CruiseNext Certificates can be purchased onboard, they start at $250 and count as a deposit towards a future cruise. With the purchase of one deposit you will receive a $100 onboard credit and if you purchase up to four deposits, you will receive $500 onboard credit.
I paid an extra $1,796 to get to my cruise. Why won’t NCL reimburse me?
NCL has a reputation for protecting its customer loyalty base if the resolution request is reasonable but does not react positively to threats or over-reaching. Remember to state your proposed solution with specificity and keep it reasonable. For tips on how to resolve a problem with NCL, check out our guide to cruising. Remember, patience and persistence are key when filing a complaint.
Even the corridors had piped in muzak - so no peaceful relaxing areas. The music from the lounge area drowned out the waitstaffs' voices in the Chin-chin restaurant. We waited over 20 minutes just to get a glass of water, with the waiter disappearing for another 20 minutes before taking our order. The food was tepid when it finally arrived (and our waiter disappeared yet again) and, in the case of my son, inedible. The one redeeming feature of the cruise was the buffet. The food was outstanding and extremely varied, although the staff didn't know was was in some dishes when queried (a must for allergy awareness).
This was to be a once-in-a-lifetime experience to this part of the world which we had dreamed of visiting, unfortunately it was - all for the wrong reasons. False advertising for ports they have no intention of stopping in at Greenland. Booked for July 2024 cruise that was supposed to have 3 stops in Greenland (Nuuk, Paamiut, and Qaqortoq). Was hesitant to book after I read they changed itineraries and cancelled Greenland stops on 2023 cruises. Thought maybe due to fluke in weather and it was new route, surely they’d have it figured out a year later so we took our chances.
The free-at-sea promotion is a scam, and how they advertise this is deceptive. Shore excursions are more expensive than any other cruise line, and their service is deplorable. In addition to the lower quality of service, the food in their main dining room has become so bad that it's reminiscent of a High School Cafeteria. Experience a once-in-a-lifetime moment you will never forget while witnessing the icy-blue glaciers and unique wildlife of Alaska. Walk through Greece's enchanting, sun-bleached streets, or find your own paradise in a secret beach in The Caribbean.
How these cruise passengers missed boarding, got stranded in Africa - KGO-TV
How these cruise passengers missed boarding, got stranded in Africa.
Posted: Tue, 02 Apr 2024 07:00:00 GMT [source]
If you have encountered an issue during your NCL cruise and want to file a complaint, this article will guide you through the process step by step. Bookings must have deposit on them for Premium Air quote. Please provide specific airlines and flight numbers desired.
The club balcony suite needed vacuuming as there was significant amount of debris on the carpeting and under the bed (where the suitcases were stored). When in port the ship tilted to the rear so if the shower was used it rose above the lip and flooded the bathroom. No information regarding the ship was present in the room and the newsletter was predominately a list of activities and service contacts with inundation of leaflets pushing purchasing options. No information was given as to which deck was to be used to exit ship when in port (nor was it announced). All excursions exited through the theater - a real comedy act as it was not coordinated and ONLY one disembarkation exit was used for everyone.
While the food was passable, it failed to make up for the overall lack of quality service. Glad I know now and will never step on this cheap cruise line again. When contacting NCL, it is essential to remain calm, polite, and professional. Clearly explain the issue you encountered and express your expectations for a resolution. Providing all the gathered information will help the cruise line better understand your complaint. Be sure to note down the name of the representative you speak with or any reference number provided for future reference.
What made it even worse was that the air promotion eliminated us from free upgrade of stateroom. We ended up with paying 2 times more than the current cost of the cruise resulting from making reservation 6 months in advance. I would suggest that you should not book in advance and not use their air promotion. With this type of service, we are so disappointed at Norwegian. To share any questions or concerns with our guest relations team after your cruise, please click below. Standard Response time is 15 working days from receipt.
Bar drinks were difficult to get, typically with only 1 bar person and long queues. Also, they seemed unaware of what was covered in the drinks package. The alcohol drinks package was $1200 pp for 10 days - really????
I started asking questions and researching and found that the majority of employees work 12 plus hours a day, 7 days a week, with no days off for 8 months straight! The reason the cruise line hires crew from poor countires is to avoid labor laws so they can work the crew like animals and pay them very little. I will no longer be supporting a franchise that exploits people. Norwegian is fully committed to providing you and your travel companions with the best cruise experience. Guests requiring special accommodations must fill out the Guest Special Needs Request Form. This form helps us understand your disability and/or special needs requirements to adapt your cruise with personalised accommodations.
NCL handles most complaints well, giving priority to repeat customers. Holland only offered a 75 percent refund after a customer couldn’t make a cruise because of a hurricane. If necessary, write a formal complaint letter, providing a structured account of the issue and clearly stating your expectations for a resolution. Keep thorough documentation of your complaint, including photographs, receipts, journal entries, witness statements, and copies of all correspondence for evidence.
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